Q&A

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COMMON QUESTIONS

Before contacting us, please check the common questions below to see if they address your concerns.

Online Shop

Q: Why should I join the official Line of Big Nine Nine or become a member?

Ans: Great question! Be our official Line friend/member can...

A) Get you some sale info

B) Ask us any questions you have about the orders

C) Special gifts from us (members only!!)

Q: What to do if I forget my password? :(

Ans: No worries! Just get into the log in page,

and click forget password.

You will receive an automatic email from us.

Just follow the steps on email to reset your password.

Q: How to use coupons？

A: Purchasing more than $500 NTD, you may use the coupons freely.

However, you may only use the coupons up to 5% the most on each order.

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Physical Stores

Q: I want to shop at physical stores, can I have the address and the contact info of the store that is near me?

Ans: For our physical locations, please check out "About us",

we have stores in Yunlin, Chiayi, Tainan and Kaohsiung!

Q: If I already have a membership for the Online Shop, can I use it at the physical store?

A: No, our memberships are separated. To accumulate points & receive coupons, you will need to set up 2 accounts: one for physical stores, and one for the online shop.

Q: Can coupons & points be redeemed at both physical stores and the online shop？

A: Since our memberships for the online shop & physical stores are separated, coupons & points can only be used repectively. For example, points & coupons received via the online shop can only be used online, and vice versa.

Q: Is there a delivery service for physical stores?

A: YES, we provide delivery-to-door service for customers who purchase more than $1500 (excluding discounted items). Our delivery range extends up to 5 KM from our store.